At Faiza Aroma, customer satisfaction is important to us. We strive to provide quality fragrance products and a reliable shopping experience. Please read this Refund & Cancellation Policy carefully before placing an order.
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible using the details below.
Email: faizaaroma@gmail.com
Phone: +91 9718677143
Cancellation requests will be reviewed according to the order's current status and our applicable policies.
Due to the personal nature of perfumes and fragrance products, we generally do not accept returns of products that have been opened or used, except where required by applicable law.
We may accept a return or arrange an appropriate resolution if:
You receive a damaged product.
You receive a defective product.
You receive an item different from the one you ordered.
Please contact us within 48 hours of delivery to report a damaged, defective, or incorrect item. Include your order number and clear photos or videos of the product and its packaging so that we can review your request.
Each request will be reviewed, and we will communicate the next steps.
If your refund request is approved:
The refund will generally be issued to the original payment method, where available.
Refund processing may take approximately 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.
We will inform you if additional information is required to process your request.
Refunds and other remedies will be handled in accordance with applicable law.
Subject to applicable law, returns or refunds may not be accepted in situations such as:
A change of mind after purchase.
Products that have been opened or used, unless a return or other remedy is required by law.
Products damaged after delivery due to improper handling by the customer.
Delivery problems arising from an incorrect shipping address supplied by the customer, where the issue cannot reasonably be resolved.
These conditions do not affect any rights you may have under applicable consumer protection laws.
For questions about cancellations, returns, or refunds, please contact us:
Business Name: Faiza Aroma
Website: https://faizaaroma.com/
Email: faizaaroma@gmail.com
Phone: +91 9718677143
Business Address: 144 Basement, Pocket 2, Jasola, New Delhi, Delhi 110025, India
Please include your order number when contacting us about an existing order.
We appreciate your trust in Faiza Aroma and will do our best to assist you with your request.
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