Faiza Aroma is committed to processing and delivering your fragrance orders as efficiently and safely as possible across India. Please read our Shipping Policy before placing an order.
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will generally be processed on the next working day.
Order processing may take longer during busy periods, promotional offers, or unforeseen circumstances.
Estimated delivery timelines after dispatch are:
Metro cities: 2–5 business days.
Other locations: 3–7 business days.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, weather, public holidays, or other unforeseen circumstances.
Applicable shipping charges will be displayed at checkout before you complete your payment.
Free shipping offers, when available, will be clearly mentioned on our website along with any applicable conditions.
Any additional delivery or re-dispatch charges will be communicated to the customer before they are applied.
Once your order has been dispatched, tracking details will be provided through email, SMS, or another available communication method, where supported by the courier service.
You can use the tracking details to check the shipment status. If you have difficulty tracking your order, please contact us for assistance.
Our courier partners will attempt delivery according to their delivery procedures.
Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.
If a shipment cannot be delivered because the customer is unavailable, the address is incorrect, or delivery is otherwise unsuccessful, the courier may return the parcel to us. Any re-shipping charges, where applicable, will be communicated to the customer before re-dispatch.
If your order arrives damaged, contains a missing item, or contains a product different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs or videos of the package and the items received so we can review the issue and advise you on the next steps.
Requests will be handled in accordance with our Refund and Cancellation Policy and applicable consumer protection laws.
For questions about shipping, delivery, or order tracking, please contact us:
Business Name: Faiza Aroma
Website: https://faizaaroma.com/
Email: faizaaroma@gmail.com
Phone: +91 9718677143
Business Address: 144 Basement, Pocket 2, Jasola, New Delhi, Delhi 110025, India
Please include your order number when contacting us about an existing shipment.
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